Thriving on Chaos: Handbook for a Management Revolution

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Harper Collins, Nov 30, 1988 - Business & Economics - 736 pages
The national bestseller that offers prescriptions for an economic world turned upside down. A New York Times bestseller for eleven months.

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Contents

Proactive Management
43
Creating Total Customer Responsiveness
57
Achieving Flexibility by Empowering People
339
Involve Everyone in Everything
357
ListenCelebrateRecognize
379
Provide Incentive Pay for Everyone
399
SimplifyReduce Structure
441
Eliminate Bureaucratic Rules and Humiliating
453
Building Systems for a World Turned Upside Down
579
Measure Whats Important
583
Revamp the Chief Control Tools
597
Decentralize Information Authority and Strategic Planning
609
Set Conservative Goals
619
Demand Total Integrity
627
Second Thoughts
635
Appendix
655

A New View of Leadership at All Level
467
Pay Attention More Listening
535
Bureaucracy
554
Change
561
Acknowledgments
667
Notes
671
Index
685
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About the author (1988)

Tom Peters is the author of many international bestsellers, including A Passion for Excellence and Thriving on Chaos. “The father of the post-modern corporation” (Los Angeles Times), he speaks to audiences the world over and lives in Vermont.

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