Thriving on Chaos: Handbook for a Management RevolutionThe national bestseller that offers prescriptions for an economic world turned upside down. A New York Times bestseller for eleven months. |
From inside the book
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Page 49
... creating an inspir- ing vision and being out and about , replace traditional controls by means of written policy directives filtering down from a remote headquarters . 5. The systems prescriptions add up to revolution , too : They ...
... creating an inspir- ing vision and being out and about , replace traditional controls by means of written policy directives filtering down from a remote headquarters . 5. The systems prescriptions add up to revolution , too : They ...
Page 56
... success . It is to that end - exploring what it means to succeed by loving change - that this book is devoted . CREATING TOTAL CUSTOMER RESPONSIVENESS SECTION SUMMARY Only those who become 56 / A WORLD TURNED UPSIDE DOWN.
... success . It is to that end - exploring what it means to succeed by loving change - that this book is devoted . CREATING TOTAL CUSTOMER RESPONSIVENESS SECTION SUMMARY Only those who become 56 / A WORLD TURNED UPSIDE DOWN.
Page 57
Handbook for a Management Revolution Tom Peters. CREATING TOTAL CUSTOMER RESPONSIVENESS SECTION SUMMARY Only those who become attached to their customers Creating Total Customer Responsiveness.
Handbook for a Management Revolution Tom Peters. CREATING TOTAL CUSTOMER RESPONSIVENESS SECTION SUMMARY Only those who become attached to their customers Creating Total Customer Responsiveness.
Page 58
... creating electronic or other tight link- ages to the customer ; C - 5 , exploiting international market opportunities , regardless of firm ... Creating Total Customer Responsiveness The Guiding C 58 C / CREATING TOTAL CUSTOMER RESPONSIVENESS.
... creating electronic or other tight link- ages to the customer ; C - 5 , exploiting international market opportunities , regardless of firm ... Creating Total Customer Responsiveness The Guiding C 58 C / CREATING TOTAL CUSTOMER RESPONSIVENESS.
Page 59
Handbook for a Management Revolution Tom Peters. Figure 3 : Creating Total Customer Responsiveness The Guiding C - 1 : Specialize / Create Niches / Differentiate Premise C - 2 : Provide Top Quality , as Perceived by the Customer Provide ...
Handbook for a Management Revolution Tom Peters. Figure 3 : Creating Total Customer Responsiveness The Guiding C - 1 : Specialize / Create Niches / Differentiate Premise C - 2 : Provide Top Quality , as Perceived by the Customer Provide ...
Contents
Achieving Flexibility by Empowering People | 339 |
Involve Everyone in Everything | 341 |
A New View of Leadership at All Levels | 467 |
Building Systems for a World Turned Upside Down | 579 |
Measure Whats Important | 581 |
Strategic Planning | 609 |
Set Conservative Goals | 619 |
Demand Total Integrity | 627 |
Second Thoughts | 635 |
Appendix | 655 |
Acknowledgments | 667 |
Notes | 671 |
Index | 685 |
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Common terms and phrases
achieve American average become boss champions Chaparral competitive competitors corporate cost create distribution distributors Domino's Pizza emphasis employees engineers executive experience factory failure fast Federal Express firm's firms flexibility Ford Frito-Lay functions Hewlett-Packard idea important incentive industry innovation instance involvement Japan Japanese listening look machine major manufacturing McKesson measurement meeting ment Milliken million Nordstrom operations opportunity organization percent plant prescriptions problem Procter & Gamble product or service profitable quality improvement Regis McKenna responsiveness retailing revolution Roger Milliken salesperson sector semiconductor ServiceMaster skills small starts Soichiro Honda staff Stew Leonard's strategy success supervisors suppliers talk Tennant things tion turn U.S. Steel uniqueness United value-added vision word-of-mouth workers Worthington Worthington Industries