A passion for excellence: the leadership difference
What are the basics of managerial success? Two of the most important are pride in one's organization and enthusiasm for its works. A quick check of the twenty-five leading textbooks on management finds neither in any index. Nor does one find much about such concepts as 'naive customer listening,' customer perception of service/quality, employee commitment and ownership, internal corporate entrepreneurship (sometimes called intrapreneurship), championing of innovation, trust, vision or 'leadership.' That last, the concept of leadership, is crucial to the revolution now under way - so crucial that we believe the words 'managing' and 'management' should be discarded. 'Management' with its attendant images - cop, referee, devil's advocate, dispassionate analyst, naysayer, pronouncer - connotes controlling and arranging and demeaning and reducing.
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asked attention believe better Bill boss chairman champions coaching colleagues company's competitors corporate Dana Dana Corporation division Domino's Pizza employees engineers executive experience factory feel focus Frank Perdue Frito-Lay Gore Hewlett-Packard idea important industry innovation issue L. L. Bean leaders leadership learned listening look manager manufacturing Marcus Sieff Mastruzzi MBWA meeting Mervyn's Milliken million operation organization ownership passion PepsiCo percent Perdue Farms performance person president problem Questions—and Things Raychem response Roger Milliken role Search of Excellence senior share simple Skunk skunkworks small win staff Stew Leonard's stories success supervisor talk tell there's tomers tough Trammell Crow turn W. L. Gore wandering week what's winners