Improving Performance and Productivity: Why Won't They Do what I Want Them to Do? |
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accomplish the task answer is yes answered yes Appropriate Policy areas branch managers Cause Identification Matrix Check if answer Climate Organization Culture Communication Organization Climate Culture Organization Structure deficiency delegation or control Delegation/Control Knowledge/Skills Systems Desired Performance Delegation/Control Desired Performance Lack directly involved exists Factors Preventing Desired following apply following situation iden identified list individual(s individuals Job Description Location knowledge or skill Knowledge/Skills Systems Procedures Lack of Appropriate Lack of Communications lack of incentive lack of knowledge/skill Lack of Proper lack of resources level/function list from checklist Location Timing Policy NAME WHO'S INVOLVED Organization Climate Organization Organization Structure Job organizational climate percent Performance Delegation/Control Knowledge/Skills performance problem poor performance Preventing Desired Performance Problem Cause Identification Procedures Resource Incentive recommended Resource Incentive Communication salespeople senior managers Solutions can involve Solutions/Recommendations solved Structure Job Description symptoms system or procedure system/procedure Systems Procedures Resource wholly or partially workers