Thriving on Chaos: Handbook for a Management RevolutionThe national bestseller that offers prescriptions for an economic world turned upside down. "Enough inspiration and information to feed American management for years."-- "Industry Week" A "New York Times" bestseller for eleven months."Enough inspiration and information to feed American managers for years." "--Industry Week" "A provocative and worthwhile book, loaded with sound advice on how to manage our institutions in a world in which the old ways do not seem to work." "--Across the Board" |
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Page 101
... on the continued customer satisfaction measure , he or she is not eligible for any awards based on the volume of sales ) . 9. Symbolic use of measures . Key customer satisfaction measures 101 PROVIDE SUPERIOR SERVICE / C - 3.
... on the continued customer satisfaction measure , he or she is not eligible for any awards based on the volume of sales ) . 9. Symbolic use of measures . Key customer satisfaction measures 101 PROVIDE SUPERIOR SERVICE / C - 3.
Page 485
... Measures That Count the manager good at monitoring has at his fingertips [ a few general measures ] with which he or she feels - the pulse of the business can be tracked . Whether or not the variables identified are causally related to ...
... Measures That Count the manager good at monitoring has at his fingertips [ a few general measures ] with which he or she feels - the pulse of the business can be tracked . Whether or not the variables identified are causally related to ...
Page 493
... measures of what's going to be important to their unit's ability to support the firm's mission . 2. Use the measures , in rough form , in formal reviews . Insist that two - thirds of the new measures emphasize ( a ) customers ( e.g. ...
... measures of what's going to be important to their unit's ability to support the firm's mission . 2. Use the measures , in rough form , in formal reviews . Insist that two - thirds of the new measures emphasize ( a ) customers ( e.g. ...
Contents
Using the Prescriptions The Essentials of Proactive | 35 |
3 | 59 |
47 | 68 |
Copyright | |
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achieve American average become boss champions Chaparral competitive competitors corporate cost create distribution Domino's Pizza emphasize employees engineers executive experience factory failure fast Federal Express firm's firms flexibility Ford Frito-Lay front line front-line functions Hewlett-Packard idea important incentive industry innovation instance involvement Japan Japanese leaders leadership listening machine manufacturing Masaaki Imai McKesson measurement meeting ment middle managers Milliken million Nordstrom Nucor Corporation operations opportunity organization percent performance plant prescriptions problem Procter & Gamble profit Regis McKenna reports responsiveness retailing Roger Milliken role ServiceMaster share skills small starts spend staff Stew Leonard's strategy success supervisors suppliers talk things tion turn U.S. Steel unit vision week workers Worthington Industries