Thriving on Chaos: Handbook for a Management RevolutionThe national bestseller that offers prescriptions for an economic world turned upside down. "Enough inspiration and information to feed American management for years."-- "Industry Week" A "New York Times" bestseller for eleven months."Enough inspiration and information to feed American managers for years." "--Industry Week" "A provocative and worthwhile book, loaded with sound advice on how to manage our institutions in a world in which the old ways do not seem to work." "--Across the Board" |
From inside the book
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Page 88
... emphasizing service in the customer's terms . ▻ Consider every customer to be a potential lifelong customer , genera- ting word - of - mouth referrals ; therefore , emphasize the relationship with the customer over time . ▻ Attend ...
... emphasizing service in the customer's terms . ▻ Consider every customer to be a potential lifelong customer , genera- ting word - of - mouth referrals ; therefore , emphasize the relationship with the customer over time . ▻ Attend ...
Page 100
... emphasized that in prescription C - 2 . Service can be measured too . Yet few do it . And most of those who do ( 1 ) do so too infrequently , ( 2 ) don't emphasize the intangibles , and ( 3 ) haven't the confidence to pay for ...
... emphasized that in prescription C - 2 . Service can be measured too . Yet few do it . And most of those who do ( 1 ) do so too infrequently , ( 2 ) don't emphasize the intangibles , and ( 3 ) haven't the confidence to pay for ...
Page 490
... emphasize measurement . Prescription I - 9 , for instance , features 3M's measurement of innovation , and its linkage between executive pay and a precise , quantitative innovation target . The people prescrip- tions , especially P - 6 ...
... emphasize measurement . Prescription I - 9 , for instance , features 3M's measurement of innovation , and its linkage between executive pay and a precise , quantitative innovation target . The people prescrip- tions , especially P - 6 ...
Contents
Using the Prescriptions The Essentials of Proactive | 35 |
3 | 59 |
47 | 68 |
Copyright | |
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achieve American average become boss champions Chaparral competitive competitors corporate cost create distribution Domino's Pizza emphasize employees engineers executive experience factory failure fast Federal Express firm's firms flexibility Ford Frito-Lay front line front-line functions Hewlett-Packard idea important incentive industry innovation instance involvement Japan Japanese leaders leadership listening machine manufacturing Masaaki Imai McKesson measurement meeting ment middle managers Milliken million Nordstrom Nucor Corporation operations opportunity organization percent performance plant prescriptions problem Procter & Gamble profit Regis McKenna reports responsiveness retailing Roger Milliken role ServiceMaster share skills small starts spend staff Stew Leonard's strategy success supervisors suppliers talk things tion turn U.S. Steel unit vision week workers Worthington Industries