Thriving on Chaos: Handbook for a Management RevolutionThe national bestseller that offers prescriptions for an economic world turned upside down. "Enough inspiration and information to feed American management for years."-- "Industry Week" A "New York Times" bestseller for eleven months."Enough inspiration and information to feed American managers for years." "--Industry Week" "A provocative and worthwhile book, loaded with sound advice on how to manage our institutions in a world in which the old ways do not seem to work." "--Across the Board" |
From inside the book
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Page ix
... Creating Total Customer Responsiveness C - 1 : Specialize / Create Niches / Differentiate C - 2 : Provide Top Quality , as Perceived by the Customer C - 3 : Provide Superior Service / Emphasize the Intangibles C - 4 : Achieve ...
... Creating Total Customer Responsiveness C - 1 : Specialize / Create Niches / Differentiate C - 2 : Provide Top Quality , as Perceived by the Customer C - 3 : Provide Superior Service / Emphasize the Intangibles C - 4 : Achieve ...
Page 53
... creating markets . Rather than taking a bigger slice of the pie , they must try to create a bigger pie . Or better yet , they should bake a new pie . Market - sharing and market - creating strategies require very different sorts of ...
... creating markets . Rather than taking a bigger slice of the pie , they must try to create a bigger pie . Or better yet , they should bake a new pie . Market - sharing and market - creating strategies require very different sorts of ...
Page 275
... create new and necessary skills ) . He faults imitation , too . Imitators , unlike innovators , " lack the conviction to set themselves apart . " All of these commonplace approaches to dealing with today's business envi- ronment have ...
... create new and necessary skills ) . He faults imitation , too . Imitators , unlike innovators , " lack the conviction to set themselves apart . " All of these commonplace approaches to dealing with today's business envi- ronment have ...
Contents
Using the Prescriptions The Essentials of Proactive | 35 |
3 | 59 |
47 | 68 |
Copyright | |
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Common terms and phrases
achieve American average become boss champions Chaparral competitive competitors corporate cost create distribution Domino's Pizza emphasize employees engineers executive experience factory failure fast Federal Express firm's firms flexibility Ford Frito-Lay front line front-line functions Hewlett-Packard idea important incentive industry innovation instance involvement Japan Japanese leaders leadership listening machine manufacturing Masaaki Imai McKesson measurement meeting ment middle managers Milliken million Nordstrom Nucor Corporation operations opportunity organization percent performance plant prescriptions problem Procter & Gamble profit Regis McKenna reports responsiveness retailing Roger Milliken role ServiceMaster share skills small starts spend staff Stew Leonard's strategy success supervisors suppliers talk things tion turn U.S. Steel unit vision week workers Worthington Industries