Thriving on Chaos: Handbook for a Management Revolution
The national bestseller that offers prescriptions for an economic world turned upside down. "Enough inspiration and information to feed American management for years."-- "Industry Week" A "New York Times" bestseller for eleven months."Enough inspiration and information to feed American managers for years." "--Industry Week"
"A provocative and worthwhile book, loaded with sound advice on how to manage our institutions in a world in which the old ways do not seem to work." "--Across the Board"
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First, we must: > Become "transparent" to (that is, listen to) customers — end
users, reps, distributors, franchisees, retailers, suppliers. Listen frequently. Listen
systematically — and unsystematically. Listen for facts — and for perceptions.
Become. Obsessed. with. Listening. You can see a lot by observing. Yogi Berra
Re "Why the Bounce at Rubbermaid?": I plan to wrap copies of your article
around bricks and throw them through the office windows of selected MBA brand
Do you really think the average worker can become so engaged? Can earn his
or her salary several times over? Let me remind you that the increases in
productivity associated with my examples, not to mention the improved quality,
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Thriving on chaos: handbook for a management revolutionUser Review - Not Available - Book Verdict
In contrast to the mass of oversimplified business survival manuals, this one justifies itself. After demonstrating in his previous books ( In Search of Excellence , with Robert Waterman, and A ... Read full review
Review: Thriving on Chaos: Handbook for a Management RevolutionUser Review - James Pritchert - Goodreads
Tom always delivers an excellent book on leadership. I really enjoy his writings and I try to read all of his books. I can highly recommend this to anyone. Read full review
Achieving Flexibility by Empowering People
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