Thriving on Chaos: Handbook for a Management Revolution
The national bestseller that offers prescriptions for an economic world turned upside down. "Enough inspiration and information to feed American management for years."-- "Industry Week" A "New York Times" bestseller for eleven months."Enough inspiration and information to feed American managers for years." "--Industry Week"
"A provocative and worthwhile book, loaded with sound advice on how to manage our institutions in a world in which the old ways do not seem to work." "--Across the Board"
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Is it immortalized in granite — as grocer Stew Leonard's is? Leonard used to
have his philosophy displayed on the store's wall — "Rule # 1 : The customer is
always right. Rule #2: If the customer is wrong, see Rule #1." In late 1985, he
went a ...
Page 1 1 : "What's new at Stew's," reviewing new features around the store. ...
won awards quotes from customer suggestion slips; (3) precise communication of
the spirit, cooperativeness, and all-hands participation that mark Stew Leonard's.
Grocer Stew Leonard swears by Dale Carnegie training. That's hardly surprising,
since his customer-first philosophy stresses warmth and courtesy. His
seriousness is demonstrated by the offer to send anyone — including a 20-hour-
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Thriving on chaos: handbook for a management revolutionUser Review - Not Available - Book Verdict
In contrast to the mass of oversimplified business survival manuals, this one justifies itself. After demonstrating in his previous books ( In Search of Excellence , with Robert Waterman, and A ... Read full review
Review: Thriving on Chaos: Handbook for a Management RevolutionUser Review - James Pritchert - Goodreads
Tom always delivers an excellent book on leadership. I really enjoy his writings and I try to read all of his books. I can highly recommend this to anyone. Read full review
Achieving Flexibility by Empowering People
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