Thriving on Chaos: Handbook for a Management RevolutionThe national bestseller that offers prescriptions for an economic world turned upside down. "Enough inspiration and information to feed American management for years."-- "Industry Week" A "New York Times" bestseller for eleven months."Enough inspiration and information to feed American managers for years." "--Industry Week" "A provocative and worthwhile book, loaded with sound advice on how to manage our institutions in a world in which the old ways do not seem to work." "--Across the Board" |
From inside the book
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Page 141
Is it immortalized in granite — as grocer Stew Leonard's is? Leonard used to
have his philosophy displayed on the store's wall — "Rule # 1 : The customer is
always right. Rule #2: If the customer is wrong, see Rule #1." In late 1985, he
went a ...
Is it immortalized in granite — as grocer Stew Leonard's is? Leonard used to
have his philosophy displayed on the store's wall — "Rule # 1 : The customer is
always right. Rule #2: If the customer is wrong, see Rule #1." In late 1985, he
went a ...
Page 312
Page 1 1 : "What's new at Stew's," reviewing new features around the store. ...
won awards quotes from customer suggestion slips; (3) precise communication of
the spirit, cooperativeness, and all-hands participation that mark Stew Leonard's.
Page 1 1 : "What's new at Stew's," reviewing new features around the store. ...
won awards quotes from customer suggestion slips; (3) precise communication of
the spirit, cooperativeness, and all-hands participation that mark Stew Leonard's.
Page 326
Grocer Stew Leonard swears by Dale Carnegie training. That's hardly surprising,
since his customer-first philosophy stresses warmth and courtesy. His
seriousness is demonstrated by the offer to send anyone — including a 20-hour-
a-week ...
Grocer Stew Leonard swears by Dale Carnegie training. That's hardly surprising,
since his customer-first philosophy stresses warmth and courtesy. His
seriousness is demonstrated by the offer to send anyone — including a 20-hour-
a-week ...
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Thriving on chaos: handbook for a management revolution
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Contents
Management | 35 |
Impatience | 253 |
Achieving Flexibility by Empowering People | 281 |
Copyright | |
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