Thriving on Chaos: Handbook for a Management RevolutionThe national bestseller that offers prescriptions for an economic world turned upside down. "Enough inspiration and information to feed American management for years."-- "Industry Week" A "New York Times" bestseller for eleven months."Enough inspiration and information to feed American managers for years." "--Industry Week" "A provocative and worthwhile book, loaded with sound advice on how to manage our institutions in a world in which the old ways do not seem to work." "--Across the Board" |
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Page 141
... Stew Leonard's is ? Leonard used to have his philosophy displayed on the store's wall- " Rule # 1 : The customer is always right . Rule # 2 : If the customer is wrong , see Rule # 1 . " In late 1985 , he went a step further , obtaining ...
... Stew Leonard's is ? Leonard used to have his philosophy displayed on the store's wall- " Rule # 1 : The customer is always right . Rule # 2 : If the customer is wrong , see Rule # 1 . " In late 1985 , he went a step further , obtaining ...
Page 312
... Stew Leonard's . The newsletter , produced by employees , is itself a model of participation . It also achieves a nice blend of formality and informality . The paper stock is of high quality and the printing is tops . But it is done in ...
... Stew Leonard's . The newsletter , produced by employees , is itself a model of participation . It also achieves a nice blend of formality and informality . The paper stock is of high quality and the printing is tops . But it is done in ...
Page 326
... Leonard swears by Dale Carnegie training . That's hardly sur- prising , since his ... Leonard's displays photos of the 800 - plus graduates of the course ... Stew Leonard , and Nissan provide models : their training " overemphasizes ...
... Leonard swears by Dale Carnegie training . That's hardly sur- prising , since his ... Leonard's displays photos of the 800 - plus graduates of the course ... Stew Leonard , and Nissan provide models : their training " overemphasizes ...
Contents
Using the Prescriptions The Essentials of Proactive | 35 |
3 | 59 |
47 | 68 |
Copyright | |
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achieve American average become boss champions Chaparral competitive competitors corporate cost create distribution Domino's Pizza emphasize employees engineers executive experience factory failure fast Federal Express firm's firms flexibility Ford Frito-Lay front line front-line functions Hewlett-Packard idea important incentive industry innovation instance involvement Japan Japanese leaders leadership listening machine manufacturing Masaaki Imai McKesson measurement meeting ment middle managers Milliken million Nordstrom Nucor Corporation operations opportunity organization percent performance plant prescriptions problem Procter & Gamble profit Regis McKenna reports responsiveness retailing Roger Milliken role ServiceMaster share skills small starts spend staff Stew Leonard's strategy success supervisors suppliers talk things tion turn U.S. Steel unit vision week workers Worthington Industries