Thriving on Chaos: Handbook for a Management RevolutionThe national bestseller that offers prescriptions for an economic world turned upside down. "Enough inspiration and information to feed American management for years."-- "Industry Week" A "New York Times" bestseller for eleven months."Enough inspiration and information to feed American managers for years." "--Industry Week" "A provocative and worthwhile book, loaded with sound advice on how to manage our institutions in a world in which the old ways do not seem to work." "--Across the Board" |
From inside the book
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Page 90
... Nordstrom . In it were his two suits . On top of them were three $ 25 silk ties ( which he hadn't ordered ) thrown in gratis ! There was also a note of apology from the salesperson , who had called his home and learned his travel ...
... Nordstrom . In it were his two suits . On top of them were three $ 25 silk ties ( which he hadn't ordered ) thrown in gratis ! There was also a note of apology from the salesperson , who had called his home and learned his travel ...
Page 92
... Nordstrom : At the generic level , the store provides four walls and the categories of goods traditional to an upscale specialty clothing retailer . At the expected level , hours are standard and fashions are timely . At the augmented ...
... Nordstrom : At the generic level , the store provides four walls and the categories of goods traditional to an upscale specialty clothing retailer . At the expected level , hours are standard and fashions are timely . At the augmented ...
Page 174
... Nordstrom , Stew Leonard , Safety Kleen , Snap - On Tools , and Trus Joist . These firms live for their sales ... Nordstrom captured the spirit in a talk to a group of technol- ogy executives : " How many of you know Nordstrom ? " All ...
... Nordstrom , Stew Leonard , Safety Kleen , Snap - On Tools , and Trus Joist . These firms live for their sales ... Nordstrom captured the spirit in a talk to a group of technol- ogy executives : " How many of you know Nordstrom ? " All ...
Contents
Using the Prescriptions The Essentials of Proactive | 35 |
3 | 59 |
47 | 68 |
Copyright | |
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Common terms and phrases
achieve American average become boss champions Chaparral competitive competitors corporate cost create distribution Domino's Pizza emphasize employees engineers executive experience factory failure fast Federal Express firm's firms flexibility Ford Frito-Lay front line front-line functions Hewlett-Packard idea important incentive industry innovation instance involvement Japan Japanese leaders leadership listening machine manufacturing Masaaki Imai McKesson measurement meeting ment middle managers Milliken million Nordstrom Nucor Corporation operations opportunity organization percent performance plant prescriptions problem Procter & Gamble profit Regis McKenna reports responsiveness retailing Roger Milliken role ServiceMaster share skills small starts spend staff Stew Leonard's strategy success supervisors suppliers talk things tion turn U.S. Steel unit vision week workers Worthington Industries