Thriving on Chaos: Handbook for a Management RevolutionThe national bestseller that offers prescriptions for an economic world turned upside down. A New York Times bestseller for eleven months. |
From inside the book
Page 6
... products . But though Japanese hands are not entirely clean , it was long - term ... Service Too The various service industries are faring little better than ... product's value by listening carefully and ... providing the services their ...
... products . But though Japanese hands are not entirely clean , it was long - term ... Service Too The various service industries are faring little better than ... product's value by listening carefully and ... providing the services their ...
Page 12
... Product definition : There is a blurring of service / product distinc- tions , given the enhancement of almost every product , from tractors to bank cards , by " software " services and the " intelligence - added " features provided ...
... Product definition : There is a blurring of service / product distinc- tions , given the enhancement of almost every product , from tractors to bank cards , by " software " services and the " intelligence - added " features provided ...
Page 17
... service , and added that U.S. companies were reluctant to accept small ... products ? for creating jobs ? Who knows ? He seldom talks about products ; and as for ... product in sight . Size drives even entrepreneurs , who all too quickly ...
... service , and added that U.S. companies were reluctant to accept small ... products ? for creating jobs ? Who knows ? He seldom talks about products ; and as for ... product in sight . Size drives even entrepreneurs , who all too quickly ...
Page 29
... products or services which emphasize innovative design tailored for narrow markets and resulting from more intense listening to customers ; superior quality ; exceptional service and responsiveness to customers . This is in contrast to ...
... products or services which emphasize innovative design tailored for narrow markets and resulting from more intense listening to customers ; superior quality ; exceptional service and responsiveness to customers . This is in contrast to ...
Page 39
... product . In consequence , efforts to staff our plants with robots are not working . We are still churning ... services and entertainment as in autos and steel . Look at the revolution wrought by The Limited or Federal Express , linking ...
... product . In consequence , efforts to staff our plants with robots are not working . We are still churning ... services and entertainment as in autos and steel . Look at the revolution wrought by The Limited or Federal Express , linking ...
Contents
Achieving Flexibility by Empowering People | 339 |
Involve Everyone in Everything | 341 |
A New View of Leadership at All Levels | 467 |
Building Systems for a World Turned Upside Down | 579 |
Measure Whats Important | 581 |
Strategic Planning | 609 |
Set Conservative Goals | 619 |
Demand Total Integrity | 627 |
Second Thoughts | 635 |
Appendix | 655 |
Acknowledgments | 667 |
Notes | 671 |
Index | 685 |
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Common terms and phrases
achieve American average become boss champions Chaparral competitive competitors corporate cost create distribution distributors Domino's Pizza emphasis employees engineers executive experience factory failure fast Federal Express firm's firms flexibility Ford Frito-Lay functions Hewlett-Packard idea important incentive industry innovation instance involvement Japan Japanese listening look machine major manufacturing McKesson measurement meeting ment Milliken million Nordstrom operations opportunity organization percent plant prescriptions problem Procter & Gamble product or service profitable quality improvement Regis McKenna responsiveness retailing revolution Roger Milliken salesperson sector semiconductor ServiceMaster skills small starts Soichiro Honda staff Stew Leonard's strategy success supervisors suppliers talk Tennant things tion turn U.S. Steel uniqueness United value-added vision word-of-mouth workers Worthington Worthington Industries