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The Guiding P-1: Involve Everyone in Everything Premises P-2: Use Self-
Managing Teams The Five P-3: Listen/Celebrate/Recognize Supports P-4:
Spend Time Lavishly on Recruiting (Add Them) P-5: Train and Retrain P-6:
Provide Incentive ...
Too many service companies have . . . concentrated on cost-cutting efficiencies
they can quantify, rather than on adding to their product's value by listening
carefully and . . . providing the services their / A WORLD TURNED UPSIDE
listening carefully and . . . providing the services their customers genuinely want.
Haven't we heard this once before? The cost flf lO&ing thiS battle is unacceptably
high. . . . If [services] are disdained or mismanaged, the same forces that led to ...
Size drives even entrepreneurs, who all too quickly drift from a desire to be
special to a desire to be big, and, they anticipate, safe. People Express founder
Don Burr's ill-fated acquisition of Frontier Airlines is all too typical. Listen to the
By it I simply mean products or services which emphasize innovative design
tailored for narrow markets and resulting from more intense listening to
customers; superior quality; exceptional service and responsiveness to
customers. This is in ...
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Thriving on chaos: handbook for a management revolutionUser Review - Not Available - Book Verdict
In contrast to the mass of oversimplified business survival manuals, this one justifies itself. After demonstrating in his previous books ( In Search of Excellence , with Robert Waterman, and A ... Read full review
Review: Thriving on Chaos: Handbook for a Management RevolutionUser Review - James Pritchert - Goodreads
Tom always delivers an excellent book on leadership. I really enjoy his writings and I try to read all of his books. I can highly recommend this to anyone. Read full review
Building Systems for a World Turned Upside Down
Measure Whats Important
Revamp the Chief Control Tools
Decentralize Information Authority and Strategic Planning
Set Conservative Goals
Demand Total Integrity
A New View of Leadership at All Level
Pay Attention More Listening