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Likewise, (e) distribution companies, such as Ingram in books and McKesson in
drugs, make it possible for smaller user firms to achieve almost all the purchase-
price economies that big buyers can achieve. 4. Product definition: There is a ...
... though topping GM in profits in 1986 for the first time in sixty-two years, knows it
has barely scratched the surface in its attempt to achieve superior quality and
shorter product development cycles. It looks to Toyota as the premier firm in its ...
You cannot achieve, say, the customer responsiveness goals unless you buy into
all the rest. Furthermore, everything in the book follows from the first set of
prescriptions, and especially the first six. This book is market-driven! The first six ...
... of all markets. SUMMARY / C. C-2: Provide Top Quality, as Perceived by the
Customer C-3: Provide Superior Service/ Emphasize the Intangibles 04: Achieve
Extraordinary Responsiveness C-5: Be an Internationalist C-6: Create
Continually add more and more value (features, quality, service) to every product
or service, youthful or mature, to achieve or maintain true differentiation. Any
product or service, no matter how mundane, can become a "high-value-added" ...
What people are saying - Write a review
Thriving on chaos: handbook for a management revolutionUser Review - Not Available - Book Verdict
In contrast to the mass of oversimplified business survival manuals, this one justifies itself. After demonstrating in his previous books ( In Search of Excellence , with Robert Waterman, and A ... Read full review
Review: Thriving on Chaos: Handbook for a Management RevolutionUser Review - James Pritchert - Goodreads
Tom always delivers an excellent book on leadership. I really enjoy his writings and I try to read all of his books. I can highly recommend this to anyone. Read full review
Building Systems for a World Turned Upside Down
Measure Whats Important
Revamp the Chief Control Tools
Decentralize Information Authority and Strategic Planning
Set Conservative Goals
Demand Total Integrity
A New View of Leadership at All Level
Pay Attention More Listening