Taking Charge of Organizational Conflict: A Guide to Managing Anger and ConfrontationExploring the role of conflict in organisations, this book helps managers, employees, and organisations come to grips with all types of conflict. Conflict is discussed as a likely result of human interaction, and the key purpose of this program is to assist people in effectively and productively managing and taking advantage of these inevitable conflict situations. A self-contained training curriculum around which an entire organisational conflict management program can be built, this book is designed for use as a guide to harnessing and taking advantage of the enormous energy associated with conflict, and is loaded with activities designed to reinforce and build on the understandings developed and to provide plenty of opportunity to practice what has been learned. Activities can be used to facilitate formal training with individuals, in work groups, or for personal use. |
Contents
DYNAMICS OF CONFLICT 3 | 25 |
THE NATURE OF CONFLICT 4 | 71 |
Diversity and Conflict | 77 |
DIALOGUE HOLDS THE KEY 5 | 105 |
MANAGING CONFRONTATIONS 6 | 121 |
CONFLICT STRATEGIES 7 | 147 |
THE ART SCIENCE OF MEDIATION 8 | 175 |
IMPORTANT PROCESSES 9 | 189 |
Common terms and phrases
ability anger awareness begin behavior beliefs brainstorm CHARGE OF ORGANIZATIONAL circle groups collaboration comfort zone conditioned responses conflict management conflict management style conflict resolution conflict situation confrontive situations conscious control create creative crisis deal with conflict develop dialogue disputants distractions distress diversity effective Effective listening energy environment eustress evaluate example experience facilitate a discussion factions feelings Focus feedback goals going Group Work Circle habits Here's an idea idea for elaborating important individuals interac interpersonal conflict involved issues listening managing confrontations mediation mind negative organization ORGANIZATIONAL CONFLICT outcomes participants parties perceive perceptions person poorly managed conflict positive potential predicaments problem solving produce conflict relationship resolution resolve responses Reticular Activating System self-esteem share simple skills solution someone Stage Three Conflicts strategies stress success take charge things tion topic traits trust understand viduals