Thriving on Chaos: Handbook for a Management RevolutionThe national bestseller that offers prescriptions for an economic world turned upside down. "Enough inspiration and information to feed American management for years."-- "Industry Week" A "New York Times" bestseller for eleven months."Enough inspiration and information to feed American managers for years." "--Industry Week" "A provocative and worthwhile book, loaded with sound advice on how to manage our institutions in a world in which the old ways do not seem to work." "--Across the Board" |
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Page 90
... salesperson greeted him by name ! The fellow then trotted upstairs to pick up the suits . Five minutes passed . The salesperson reappeared - without the goods . They hadn't been finished . Though he needed the suits , our friend admits ...
... salesperson greeted him by name ! The fellow then trotted upstairs to pick up the suits . Five minutes passed . The salesperson reappeared - without the goods . They hadn't been finished . Though he needed the suits , our friend admits ...
Page 91
... salesperson . But Nordstrom won't talk to outsiders like me . Why ? Fear of giving away secrets ? No , sincere humility . Vice - president Betsy Sanders proclaims , " If we were as good as people say , then there wouldn't need to be ...
... salesperson . But Nordstrom won't talk to outsiders like me . Why ? Fear of giving away secrets ? No , sincere humility . Vice - president Betsy Sanders proclaims , " If we were as good as people say , then there wouldn't need to be ...
Page 174
... salesperson to you . It's not me , not Bruce Nordstrom , not a security analyst's recommendation . It is that one person you are in contact with when you are in the department you want . " As I've noted , Nordstrom's salespersons are ...
... salesperson to you . It's not me , not Bruce Nordstrom , not a security analyst's recommendation . It is that one person you are in contact with when you are in the department you want . " As I've noted , Nordstrom's salespersons are ...
Contents
Using the Prescriptions The Essentials of Proactive | 35 |
Creating Total Customer Responsiveness | 47 |
Achieving Flexibility by Empowering People | 281 |
Copyright | |
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achieve American average become boss bureaucracy champions Chaparral competitive competitors corporate cost create distribution Domino's Pizza emphasize employees engineers executive experience factory failure fast Federal Express firm's firms flexibility Ford Frito-Lay front line front-line functions Hewlett-Packard idea important incentive industry innovation instance involvement Japan Japanese leaders leadership listening machine manufacturing Masaaki Imai McKesson measurement meeting ment middle managers Milliken million Nordstrom Nucor Corporation operations organization percent performance plant prescriptions problem Procter & Gamble profit Regis McKenna reports responsiveness retailing Roger Milliken role ServiceMaster share skills small starts spend staff Stew Leonard's strategy success supervisors suppliers talk things tion turn U.S. Steel vision week what's workers Worthington Industries