Thriving on Chaos: Handbook for a Management RevolutionThe national bestseller that offers prescriptions for an economic world turned upside down. "Enough inspiration and information to feed American management for years."-- "Industry Week" A "New York Times" bestseller for eleven months."Enough inspiration and information to feed American managers for years." "--Industry Week" "A provocative and worthwhile book, loaded with sound advice on how to manage our institutions in a world in which the old ways do not seem to work." "--Across the Board" |
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Page 87
... revolution ? Will anything short of such a revolution do ? 4. From the start , ensure that the customer is a major part of the program , and that the customer's perceptions drive the program . Embarrassing or not , invite customers to ...
... revolution ? Will anything short of such a revolution do ? 4. From the start , ensure that the customer is a major part of the program , and that the customer's perceptions drive the program . Embarrassing or not , invite customers to ...
Page 188
... revolutionary attitude about the limitless possibilities for serving the customer and adding intangible benefits to your products and reaping profits . 4. In C - 4 , once again revolution was the rallying cry . Slash lead times by 90 ...
... revolutionary attitude about the limitless possibilities for serving the customer and adding intangible benefits to your products and reaping profits . 4. In C - 4 , once again revolution was the rallying cry . Slash lead times by 90 ...
Page 189
... revolution ( see also I - 1 through I - 10 , P - 1 through P - 10 ) . But instilling a " we live for customers " attitude can become your overriding action agenda today . Tack your own version of Governor Schaefer's chart on your real ...
... revolution ( see also I - 1 through I - 10 , P - 1 through P - 10 ) . But instilling a " we live for customers " attitude can become your overriding action agenda today . Tack your own version of Governor Schaefer's chart on your real ...
Contents
Using the Prescriptions The Essentials of Proactive | 35 |
Creating Total Customer Responsiveness | 47 |
Achieving Flexibility by Empowering People | 281 |
Copyright | |
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achieve American average become boss bureaucracy champions Chaparral competitive competitors corporate cost create distribution Domino's Pizza emphasize employees engineers executive experience factory failure fast Federal Express firm's firms flexibility Ford Frito-Lay front line front-line functions Hewlett-Packard idea important incentive industry innovation instance involvement Japan Japanese leaders leadership listening machine manufacturing Masaaki Imai McKesson measurement meeting ment middle managers Milliken million Nordstrom Nucor Corporation operations organization percent performance plant prescriptions problem Procter & Gamble profit Regis McKenna reports responsiveness retailing Roger Milliken role ServiceMaster share skills small starts spend staff Stew Leonard's strategy success supervisors suppliers talk things tion turn U.S. Steel vision week what's workers Worthington Industries