Thriving on Chaos: Handbook for a Management RevolutionThe national bestseller that offers prescriptions for an economic world turned upside down. "Enough inspiration and information to feed American management for years."-- "Industry Week" A "New York Times" bestseller for eleven months."Enough inspiration and information to feed American managers for years." "--Industry Week" "A provocative and worthwhile book, loaded with sound advice on how to manage our institutions in a world in which the old ways do not seem to work." "--Across the Board" |
From inside the book
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Page 77
... person who has frequent use of it . A quality idea ? Technically , perhaps not - but the inconvenient location of that cabinet had most likely been a matter of irritation fifteen times a day for the person who had to walk the extra ...
... person who has frequent use of it . A quality idea ? Technically , perhaps not - but the inconvenient location of that cabinet had most likely been a matter of irritation fifteen times a day for the person who had to walk the extra ...
Page 98
... person firm runs about a $ 1,500 - a - month Fed Ex bill . Over ten years , that will add up to $ 180,000 . I suggest that this simple device , calculating the ten - year ( or , alterna- tively , lifetime ) value of a customer can be ...
... person firm runs about a $ 1,500 - a - month Fed Ex bill . Over ten years , that will add up to $ 180,000 . I suggest that this simple device , calculating the ten - year ( or , alterna- tively , lifetime ) value of a customer can be ...
Page 365
... person lives in terror of the other shoe dropping . 4. Structure and the unit manager : If you are in the middle of the pyramid , I'll spell out a new role in the next prescription , P - 9 . But let me make a few suggestions here . Get ...
... person lives in terror of the other shoe dropping . 4. Structure and the unit manager : If you are in the middle of the pyramid , I'll spell out a new role in the next prescription , P - 9 . But let me make a few suggestions here . Get ...
Contents
Using the Prescriptions The Essentials of Proactive | 35 |
Creating Total Customer Responsiveness | 47 |
Achieving Flexibility by Empowering People | 281 |
Copyright | |
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Common terms and phrases
achieve American average become boss bureaucracy champions Chaparral competitive competitors corporate cost create distribution Domino's Pizza emphasize employees engineers executive experience factory failure fast Federal Express firm's firms flexibility Ford Frito-Lay front line front-line functions Hewlett-Packard idea important incentive industry innovation instance involvement Japan Japanese leaders leadership listening machine manufacturing Masaaki Imai McKesson measurement meeting ment middle managers Milliken million Nordstrom Nucor Corporation operations organization percent performance plant prescriptions problem Procter & Gamble profit Regis McKenna reports responsiveness retailing Roger Milliken role ServiceMaster share skills small starts spend staff Stew Leonard's strategy success supervisors suppliers talk things tion turn U.S. Steel vision week what's workers Worthington Industries