Thriving on Chaos: Handbook for a Management RevolutionThe national bestseller that offers prescriptions for an economic world turned upside down. "Enough inspiration and information to feed American management for years."-- "Industry Week" A "New York Times" bestseller for eleven months."Enough inspiration and information to feed American managers for years." "--Industry Week" "A provocative and worthwhile book, loaded with sound advice on how to manage our institutions in a world in which the old ways do not seem to work." "--Across the Board" |
From inside the book
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Page 153
... experience is not in and of itself enough to insure self - perpetuation . Words : " Educate " versus " Listen " Nothing gets my dander up faster than the numerous conversations that go something like this : " We've really got to get in ...
... experience is not in and of itself enough to insure self - perpetuation . Words : " Educate " versus " Listen " Nothing gets my dander up faster than the numerous conversations that go something like this : " We've really got to get in ...
Page 402
... experience Apple or Fed Ex or Nordstrom , even as a customer , is to have your world changed permanently . By contrast , inspiring visions rarely ( I'm tempted to say never ) include num- bers . Earnings - per - share targets , however ...
... experience Apple or Fed Ex or Nordstrom , even as a customer , is to have your world changed permanently . By contrast , inspiring visions rarely ( I'm tempted to say never ) include num- bers . Earnings - per - share targets , however ...
Page 453
... experience . Rather than behave decently ( as I would have put it then ) and cancel the numerous engagements that I had booked , every single activity had been taken on by a team member . And while , a decade later , I still harbor the ...
... experience . Rather than behave decently ( as I would have put it then ) and cancel the numerous engagements that I had booked , every single activity had been taken on by a team member . And while , a decade later , I still harbor the ...
Contents
Using the Prescriptions The Essentials of Proactive | 35 |
Creating Total Customer Responsiveness | 47 |
Achieving Flexibility by Empowering People | 281 |
Copyright | |
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achieve American average become boss bureaucracy champions Chaparral competitive competitors corporate cost create distribution Domino's Pizza emphasize employees engineers executive experience factory failure fast Federal Express firm's firms flexibility Ford Frito-Lay front line front-line functions Hewlett-Packard idea important incentive industry innovation instance involvement Japan Japanese leaders leadership listening machine manufacturing Masaaki Imai McKesson measurement meeting ment middle managers Milliken million Nordstrom Nucor Corporation operations organization percent performance plant prescriptions problem Procter & Gamble profit Regis McKenna reports responsiveness retailing Roger Milliken role ServiceMaster share skills small starts spend staff Stew Leonard's strategy success supervisors suppliers talk things tion turn U.S. Steel vision week what's workers Worthington Industries