Thriving on Chaos: Handbook for a Management RevolutionThe national bestseller that offers prescriptions for an economic world turned upside down. "Enough inspiration and information to feed American management for years."-- "Industry Week" A "New York Times" bestseller for eleven months."Enough inspiration and information to feed American managers for years." "--Industry Week" "A provocative and worthwhile book, loaded with sound advice on how to manage our institutions in a world in which the old ways do not seem to work." "--Across the Board" |
From inside the book
Results 1-3 of 83
Page 53
... emphasis ] . Most people in marketing have what I call a " market - share mentality . " They identify established markets , then try to figure a way to get a piece of the market . . . . All these strategies are aimed at winning market ...
... emphasis ] . Most people in marketing have what I call a " market - share mentality . " They identify established markets , then try to figure a way to get a piece of the market . . . . All these strategies are aimed at winning market ...
Page 85
... emphasis a giant step further , aiming for order - of - magnitude improvements in overall customer responsiveness . Tennant's program , also spurred by Crosby , has followed a similar path , beginning with the emphasis on quality and ...
... emphasis a giant step further , aiming for order - of - magnitude improvements in overall customer responsiveness . Tennant's program , also spurred by Crosby , has followed a similar path , beginning with the emphasis on quality and ...
Page 187
... emphasis on glitzy advertising and promotional gimmicks to an emphasis on word - of - mouth - reputation development , and from an emphasis on the tangible traits of a product or service to an emphasis on intangible traits . All of the ...
... emphasis on glitzy advertising and promotional gimmicks to an emphasis on word - of - mouth - reputation development , and from an emphasis on the tangible traits of a product or service to an emphasis on intangible traits . All of the ...
Contents
Using the Prescriptions The Essentials of Proactive | 35 |
Creating Total Customer Responsiveness | 47 |
Achieving Flexibility by Empowering People | 281 |
Copyright | |
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achieve American average become boss bureaucracy champions Chaparral competitive competitors corporate cost create distribution Domino's Pizza emphasize employees engineers executive experience factory failure fast Federal Express firm's firms flexibility Ford Frito-Lay front line front-line functions Hewlett-Packard idea important incentive industry innovation instance involvement Japan Japanese leaders leadership listening machine manufacturing Masaaki Imai McKesson measurement meeting ment middle managers Milliken million Nordstrom Nucor Corporation operations organization percent performance plant prescriptions problem Procter & Gamble profit Regis McKenna reports responsiveness retailing Roger Milliken role ServiceMaster share skills small starts spend staff Stew Leonard's strategy success supervisors suppliers talk things tion turn U.S. Steel vision week what's workers Worthington Industries