Thriving on Chaos: Handbook for a Management RevolutionThe national bestseller that offers prescriptions for an economic world turned upside down. "Enough inspiration and information to feed American management for years."-- "Industry Week" A "New York Times" bestseller for eleven months."Enough inspiration and information to feed American managers for years." "--Industry Week" "A provocative and worthwhile book, loaded with sound advice on how to manage our institutions in a world in which the old ways do not seem to work." "--Across the Board" |
From inside the book
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Page 144
... Become " transparent " to ( that is , listen to ) customers - end users , reps , distributors , franchisees , retailers , suppliers . Listen frequently . Listen systematically - and unsystematically . Listen for facts - and for ...
... Become " transparent " to ( that is , listen to ) customers - end users , reps , distributors , franchisees , retailers , suppliers . Listen frequently . Listen systematically - and unsystematically . Listen for facts - and for ...
Page 293
... become so engaged ? Can earn his or her salary several times over ? Let me remind you that the increases in productivity associated with my examples , not to mention the improved quality , often amount to a hundred percent or more ( the ...
... become so engaged ? Can earn his or her salary several times over ? Let me remind you that the increases in productivity associated with my examples , not to mention the improved quality , often amount to a hundred percent or more ( the ...
Page 394
... become that of " empiricist in chief " ( see also I - 3 , on " piloting " ) . That is , the firm must become a hotbed of tests of the unconventional . It must become an experimenting ( and learn- ing ) , adaptive , change - seeking ...
... become that of " empiricist in chief " ( see also I - 3 , on " piloting " ) . That is , the firm must become a hotbed of tests of the unconventional . It must become an experimenting ( and learn- ing ) , adaptive , change - seeking ...
Contents
Using the Prescriptions The Essentials of Proactive | 35 |
Creating Total Customer Responsiveness | 47 |
Achieving Flexibility by Empowering People | 281 |
Copyright | |
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achieve American average become boss bureaucracy champions Chaparral competitive competitors corporate cost create distribution Domino's Pizza emphasize employees engineers executive experience factory failure fast Federal Express firm's firms flexibility Ford Frito-Lay front line front-line functions Hewlett-Packard idea important incentive industry innovation instance involvement Japan Japanese leaders leadership listening machine manufacturing Masaaki Imai McKesson measurement meeting ment middle managers Milliken million Nordstrom Nucor Corporation operations organization percent performance plant prescriptions problem Procter & Gamble profit Regis McKenna reports responsiveness retailing Roger Milliken role ServiceMaster share skills small starts spend staff Stew Leonard's strategy success supervisors suppliers talk things tion turn U.S. Steel vision week what's workers Worthington Industries