Thriving on Chaos: Handbook for a Management RevolutionThe national bestseller that offers prescriptions for an economic world turned upside down. "Enough inspiration and information to feed American management for years."-- "Industry Week" A "New York Times" bestseller for eleven months."Enough inspiration and information to feed American managers for years." "--Industry Week" "A provocative and worthwhile book, loaded with sound advice on how to manage our institutions in a world in which the old ways do not seem to work." "--Across the Board" |
From inside the book
Results 1-3 of 4
Page 141
... Stew Leonard's is ? Leonard used to have his philosophy displayed on the store's wall- " Rule # 1 : The customer is always right . Rule # 2 : If the customer is wrong , see Rule # 1 . " In late 1985 , he went a step further , obtaining ...
... Stew Leonard's is ? Leonard used to have his philosophy displayed on the store's wall- " Rule # 1 : The customer is always right . Rule # 2 : If the customer is wrong , see Rule # 1 . " In late 1985 , he went a step further , obtaining ...
Page 312
... Stew Leonard's . The newsletter , produced by employees , is itself a model of participation . It also achieves a nice blend of formality and informality . The paper stock is of high quality and the printing is tops . But it is done in ...
... Stew Leonard's . The newsletter , produced by employees , is itself a model of participation . It also achieves a nice blend of formality and informality . The paper stock is of high quality and the printing is tops . But it is done in ...
Page 521
... Stew Leonard's ( he and others have attended our seminars ) , I am on a mailing list that includes a letter before Christmas asking me not to send any gratuities to anyone in the store . I believe that such rigid behavior around ...
... Stew Leonard's ( he and others have attended our seminars ) , I am on a mailing list that includes a letter before Christmas asking me not to send any gratuities to anyone in the store . I believe that such rigid behavior around ...
Contents
Using the Prescriptions The Essentials of Proactive | 35 |
Creating Total Customer Responsiveness | 47 |
Achieving Flexibility by Empowering People | 281 |
Copyright | |
4 other sections not shown
Other editions - View all
Common terms and phrases
achieve American average become boss bureaucracy champions Chaparral competitive competitors corporate cost create distribution Domino's Pizza emphasize employees engineers executive experience factory failure fast Federal Express firm's firms flexibility Ford Frito-Lay front line front-line functions Hewlett-Packard idea important incentive industry innovation instance involvement Japan Japanese leaders leadership listening machine manufacturing Masaaki Imai McKesson measurement meeting ment middle managers Milliken million Nordstrom Nucor Corporation operations organization percent performance plant prescriptions problem Procter & Gamble profit Regis McKenna reports responsiveness retailing Roger Milliken role ServiceMaster share skills small starts spend staff Stew Leonard's strategy success supervisors suppliers talk things tion turn U.S. Steel vision week what's workers Worthington Industries