Thriving on Chaos: Handbook for a Management Revolution
The national bestseller that offers prescriptions for an economic world turned upside down. "Enough inspiration and information to feed American management for years."-- "Industry Week" A "New York Times" bestseller for eleven months."Enough inspiration and information to feed American managers for years." "--Industry Week"
"A provocative and worthwhile book, loaded with sound advice on how to manage our institutions in a world in which the old ways do not seem to work." "--Across the Board"
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Frito-Lay has long maintained a big lead in the snack- food business by "
overspending" to get close to the customer. The $3 billion subsidiary of PepsiCo,
which contributes about $350 million in pre-tax profits to its parent, sends out
These firms live for their sales, service, and customer support people. Some have
unions (e.g., Frito-Lay, Disney), and some don't — it's the care, feeding, attitude,
pay, and support systems that count. Regional vice-president Betsy Sanders of ...
A visitor from another planet might have thought that the display was an altar, and
[Frito] his religion. ... Former Frito-Lay president Wayne Galloway (now chairman
of Frito's parent, PepsiCo) put it bluntly: " 'Service to sales' is stamped on ...
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Thriving on chaos: handbook for a management revolutionUser Review - Not Available - Book Verdict
In contrast to the mass of oversimplified business survival manuals, this one justifies itself. After demonstrating in his previous books ( In Search of Excellence , with Robert Waterman, and A ... Read full review
Review: Thriving on Chaos: Handbook for a Management RevolutionUser Review - James Pritchert - Goodreads
Tom always delivers an excellent book on leadership. I really enjoy his writings and I try to read all of his books. I can highly recommend this to anyone. Read full review
Creating Total Customer Responsiveness
Pursuing FastPaced Innovation
Achieving Flexibility by Empowering People
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