Thriving on Chaos: Handbook for a Management Revolution
The national bestseller that offers prescriptions for an economic world turned upside down. "Enough inspiration and information to feed American management for years."-- "Industry Week" A "New York Times" bestseller for eleven months."Enough inspiration and information to feed American managers for years." "--Industry Week"
"A provocative and worthwhile book, loaded with sound advice on how to manage our institutions in a world in which the old ways do not seem to work." "--Across the Board"
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Milliken trains its suppliers. Milliken and Tennant form joint improvement teams
with suppliers (Milliken's are called Partners for Profit — see C-1). Symbols help:
IBM calls all suppliers Business Associates. Ford takes out full-page ads in ...
Suppliers, distributors, and customers must be in tune with your twenty-five- word
statement of distinction if you are to realize the full power of your uniqueness. The
one- or two-word idea or image customers have of Maytag ("Old Lonely"), ...
More productivity ensues from having fewer suppliers. Conventional wisdom pits
suppliers against one another to obtain low-bid contracts. Success now will stem
from high quality (lifetime cost of product, not initial contract cost — see C-2) ...
What people are saying - Write a review
LibraryThing ReviewUser Review - litterate - LibraryThing
My other favourite business book. This is a masterpiece, packed with good ideas and interesting example. It does not present a single coherent thesis, but rather many separate and independent pieces of wisdom. But that, to my mind, is precisely what is so good about it. Read full review
Review: Thriving on Chaos: Handbook for a Management RevolutionUser Review - James Pritchert - Goodreads
Tom always delivers an excellent book on leadership. I really enjoy his writings and I try to read all of his books. I can highly recommend this to anyone. Read full review
Creating Total Customer Responsiveness
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