Thriving on Chaos: Handbook for a Management RevolutionThe national bestseller that offers prescriptions for an economic world turned upside down. "Enough inspiration and information to feed American management for years."-- "Industry Week" A "New York Times" bestseller for eleven months."Enough inspiration and information to feed American managers for years." "--Industry Week" "A provocative and worthwhile book, loaded with sound advice on how to manage our institutions in a world in which the old ways do not seem to work." "--Across the Board" |
From inside the book
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Page 99
... spend- ing on tools to aid the customer - serving process . Take that waiter , managing $ 750,000 of your future each night . Are you still sure you want to brag about the low average wages you pay ? Are you certain that skimping on ...
... spend- ing on tools to aid the customer - serving process . Take that waiter , managing $ 750,000 of your future each night . Are you still sure you want to brag about the low average wages you pay ? Are you certain that skimping on ...
Page 410
... spend our time . ▻ Reinforce attention to the new direction by the second most powerful day - to - day leadership tool - promotion decisions . ▻ Understand the power of our smallest actions : Amidst uncertainty , when people are ...
... spend our time . ▻ Reinforce attention to the new direction by the second most powerful day - to - day leadership tool - promotion decisions . ▻ Understand the power of our smallest actions : Amidst uncertainty , when people are ...
Page 413
... spend their time . In summary , to signal the need for dramatic change , the calendar must be altered dramatically - unmistakably enough and visibly enough to overwhelm the growing noise level . So it boils down to this : Want to call ...
... spend their time . In summary , to signal the need for dramatic change , the calendar must be altered dramatically - unmistakably enough and visibly enough to overwhelm the growing noise level . So it boils down to this : Want to call ...
Contents
Using the Prescriptions The Essentials of Proactive | 35 |
Achieving Flexibility by Empowering People | 281 |
A New View of Leadership | 387 |
Copyright | |
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achieve American average become boss champions Chaparral competitive competitors corporate cost create distribution Domino's Pizza emphasize employees engineers executive experience factory failure fast Federal Express firm's firms flexibility Ford Frito-Lay front line front-line functions Hewlett-Packard idea important incentive industry innovation instance involvement Japan Japanese leaders leadership listening machine manufacturing Masaaki Imai McKesson measurement meeting ment middle managers Milliken million Nordstrom Nucor Corporation operations opportunity organization percent performance plant prescriptions problem Procter & Gamble profit Regis McKenna reports responsiveness retailing Roger Milliken role ServiceMaster share skills small starts spend staff Stew Leonard's strategy success supervisors suppliers talk things tion turn U.S. Steel unit vision week workers Worthington Industries