Thriving on Chaos: Handbook for a Management Revolution
The national bestseller that offers prescriptions for an economic world turned upside down. "Enough inspiration and information to feed American management for years."-- "Industry Week" A "New York Times" bestseller for eleven months."Enough inspiration and information to feed American managers for years." "--Industry Week"
"A provocative and worthwhile book, loaded with sound advice on how to manage our institutions in a world in which the old ways do not seem to work." "--Across the Board"
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Figure 3 describes the relationships among the ten customer responsiveness
prescriptions. C-1, the Guiding Premise, follows from the case developed in Part I
. Success — in health care, food, or computers — will go to those who add value
In fact, it has created a new product and a new market through its value/service/
responsiveness-added approach. Milliken essentially runs its customers'
businesses for them, using the rags sold as an excuse to provide value-adding
Domestic producers generally can't meet The Limited's requirements for
responsiveness — which is now (spring 1987) causing special pain, since
protectionist trade policies and the falling dollar are forcing the company to seek
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LibraryThing ReviewUser Review - litterate - LibraryThing
My other favourite business book. This is a masterpiece, packed with good ideas and interesting example. It does not present a single coherent thesis, but rather many separate and independent pieces of wisdom. But that, to my mind, is precisely what is so good about it. Read full review
Review: Thriving on Chaos: Handbook for a Management RevolutionUser Review - James Pritchert - Goodreads
Tom always delivers an excellent book on leadership. I really enjoy his writings and I try to read all of his books. I can highly recommend this to anyone. Read full review
Creating Total Customer Responsiveness
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