Thriving on Chaos: Handbook for a Management Revolution
The national bestseller that offers prescriptions for an economic world turned upside down. "Enough inspiration and information to feed American management for years."-- "Industry Week" A "New York Times" bestseller for eleven months."Enough inspiration and information to feed American managers for years." "--Industry Week"
"A provocative and worthwhile book, loaded with sound advice on how to manage our institutions in a world in which the old ways do not seem to work." "--Across the Board"
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There is no such thing as an insignificant improvement. Paul Revere's Townsend
expounds: Many teams received credit for things as simple and as small as
moving a file cabinet ten feet closer to the one person who has frequent use of it.
Treat the Customer as an Appreciating Asset When the Federal Express courier
enters my office, she should see "$ 1 80,000" stamped on the forehead of our
receptionist. My little twenty-five-person firm runs about a $1,500-a-month Fed Ex
Most such intelligence goes nowhere because of conventional barriers to
communication or, worse yet, because of an attitude of nonurgency, which means
no alarm bell is tripped in the back of the MIS person's head. Take the simplest
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Thriving on chaos: handbook for a management revolutionUser Review - Not Available - Book Verdict
In contrast to the mass of oversimplified business survival manuals, this one justifies itself. After demonstrating in his previous books ( In Search of Excellence , with Robert Waterman, and A ... Read full review
Review: Thriving on Chaos: Handbook for a Management RevolutionUser Review - James Pritchert - Goodreads
Tom always delivers an excellent book on leadership. I really enjoy his writings and I try to read all of his books. I can highly recommend this to anyone. Read full review
Creating Total Customer Responsiveness
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