Thriving on Chaos: Handbook for a Management Revolution
The national bestseller that offers prescriptions for an economic world turned upside down. "Enough inspiration and information to feed American management for years."-- "Industry Week" A "New York Times" bestseller for eleven months."Enough inspiration and information to feed American managers for years." "--Industry Week"
"A provocative and worthwhile book, loaded with sound advice on how to manage our institutions in a world in which the old ways do not seem to work." "--Across the Board"
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a competitive edge, realized that he was sitting on a gold mine of customer
listening — the 4,000 calls a month that come into his service center. He reversed
the traditional attitude of "handle this quickly and close the file," deciding instead
CREATE A LISTENING ENVIRONMENT Create an environment where listening
is cherished — and opportunities for structured and unstructured listening are rife
. Listening means managers listening to their people, of course. And it means ...
Formal Listening Casual get-togethers, then, are an essential part of listening —
coffee klatches, breakfasts, dinners. So are more formal affairs. The president of
Rockwell Semiconductor also devotes one day each month to tours of his major ...
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LibraryThing ReviewUser Review - litterate - LibraryThing
My other favourite business book. This is a masterpiece, packed with good ideas and interesting example. It does not present a single coherent thesis, but rather many separate and independent pieces of wisdom. But that, to my mind, is precisely what is so good about it. Read full review
Review: Thriving on Chaos: Handbook for a Management RevolutionUser Review - James Pritchert - Goodreads
Tom always delivers an excellent book on leadership. I really enjoy his writings and I try to read all of his books. I can highly recommend this to anyone. Read full review
Creating Total Customer Responsiveness
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