Thriving on Chaos: Handbook for a Management Revolution
The national bestseller that offers prescriptions for an economic world turned upside down. "Enough inspiration and information to feed American management for years."-- "Industry Week" A "New York Times" bestseller for eleven months."Enough inspiration and information to feed American managers for years." "--Industry Week"
"A provocative and worthwhile book, loaded with sound advice on how to manage our institutions in a world in which the old ways do not seem to work." "--Across the Board"
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Insist that any customer call be put through to you instantly, even if you are in a
closed- door meeting with your boss or your boss's boss. 2. Fiddle around, but
make haste. Make lists. Doodle. Write ideas on index cards. Talk with others —
Admit your guilt to the boss, and propose a plan, including visits to your
customers, as a way to avoid repeating the sin this year. ▻ Build customers'
demand for your services. When a line executive vice- president comes to your
boss, a staff ...
Promotion Priority: Creating Excitement as a "Hard" Leadership Trait Promote
those people who create excitement, zest, and enthusiasm among their
colleagues (before they become a boss), subordinates (after they become a boss
), and even ...
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Thriving on chaos: handbook for a management revolutionUser Review - Not Available - Book Verdict
In contrast to the mass of oversimplified business survival manuals, this one justifies itself. After demonstrating in his previous books ( In Search of Excellence , with Robert Waterman, and A ... Read full review
Review: Thriving on Chaos: Handbook for a Management RevolutionUser Review - James Pritchert - Goodreads
Tom always delivers an excellent book on leadership. I really enjoy his writings and I try to read all of his books. I can highly recommend this to anyone. Read full review
Creating Total Customer Responsiveness
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