Thriving on Chaos: Handbook for a Management RevolutionThe national bestseller that offers prescriptions for an economic world turned upside down. "Enough inspiration and information to feed American management for years."-- "Industry Week" A "New York Times" bestseller for eleven months."Enough inspiration and information to feed American managers for years." "--Industry Week" "A provocative and worthwhile book, loaded with sound advice on how to manage our institutions in a world in which the old ways do not seem to work." "--Across the Board" |
From inside the book
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Page 99
... Stew Leonard's insis- tence that everyone in the store go through the lengthy Dale Carnegie public- speaking and attitude courses is seen in a different light . So is the high pay at Federal Express , and its seemingly lavish spending ...
... Stew Leonard's insis- tence that everyone in the store go through the lengthy Dale Carnegie public- speaking and attitude courses is seen in a different light . So is the high pay at Federal Express , and its seemingly lavish spending ...
Page 141
... Stew Leonard's is ? Leonard used to have his philosophy displayed on the store's wall- " Rule # 1 : The customer is always right . Rule # 2 : If the customer is wrong , see Rule # 1 . " In late 1985 , he went a step further , obtaining ...
... Stew Leonard's is ? Leonard used to have his philosophy displayed on the store's wall- " Rule # 1 : The customer is always right . Rule # 2 : If the customer is wrong , see Rule # 1 . " In late 1985 , he went a step further , obtaining ...
Page 497
... Stew Leonard doesn't beat about the bush : Everyone's evaluation asks of them how they contributed to " STEW . " The ... Leonard's favorite word , referring to the sense of excitement which he believes is the essence of the store's ...
... Stew Leonard doesn't beat about the bush : Everyone's evaluation asks of them how they contributed to " STEW . " The ... Leonard's favorite word , referring to the sense of excitement which he believes is the essence of the store's ...
Contents
Using the Prescriptions The Essentials of Proactive | 35 |
Achieving Flexibility by Empowering People | 281 |
A New View of Leadership | 387 |
Copyright | |
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Common terms and phrases
achieve American average become boss champions Chaparral competitive competitors corporate cost create distribution Domino's Pizza emphasize employees engineers executive experience factory failure fast Federal Express firm's firms flexibility Ford Frito-Lay front line front-line functions Hewlett-Packard idea important incentive industry innovation instance involvement Japan Japanese leaders leadership listening machine manufacturing Masaaki Imai McKesson measurement meeting ment middle managers Milliken million Nordstrom Nucor Corporation operations opportunity organization percent performance plant prescriptions problem Procter & Gamble profit Regis McKenna reports responsiveness retailing Roger Milliken role ServiceMaster share skills small starts spend staff Stew Leonard's strategy success supervisors suppliers talk things tion turn U.S. Steel unit vision week workers Worthington Industries