Thriving on Chaos: Handbook for a Management Revolution
The national bestseller that offers prescriptions for an economic world turned upside down. "Enough inspiration and information to feed American management for years."-- "Industry Week" A "New York Times" bestseller for eleven months."Enough inspiration and information to feed American managers for years." "--Industry Week"
"A provocative and worthwhile book, loaded with sound advice on how to manage our institutions in a world in which the old ways do not seem to work." "--Across the Board"
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... Stew Leonard's insistence that everyone in the store go through the lengthy
Dale Carnegie public- speaking and attitude courses is seen in a different light.
So is the high pay at Federal Express, and its seemingly lavish spending on
Is it immortalized in granite — as grocer Stew Leonard's is? Leonard used to
have his philosophy displayed on the store's wall — "Rule #1: The customer is
always right. Rule #2: If the customer is wrong, see Rule #1." In late 1985, he
went a ...
Grocer Stew Leonard doesn't beat about the bush: Everyone's evaluation asks of
them how they contributed to "STEW." The "S" stands for customer satisfaction,
the "T" for teamwork, the "E" for excellence, and the "W" for Wow! The last is ...
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Thriving on chaos: handbook for a management revolutionUser Review - Not Available - Book Verdict
In contrast to the mass of oversimplified business survival manuals, this one justifies itself. After demonstrating in his previous books ( In Search of Excellence , with Robert Waterman, and A ... Read full review
Review: Thriving on Chaos: Handbook for a Management RevolutionUser Review - James Pritchert - Goodreads
Tom always delivers an excellent book on leadership. I really enjoy his writings and I try to read all of his books. I can highly recommend this to anyone. Read full review
Creating Total Customer Responsiveness
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