Thriving on Chaos: Handbook for a Management Revolution
The national bestseller that offers prescriptions for an economic world turned upside down. "Enough inspiration and information to feed American management for years."-- "Industry Week" A "New York Times" bestseller for eleven months."Enough inspiration and information to feed American managers for years." "--Industry Week"
"A provocative and worthwhile book, loaded with sound advice on how to manage our institutions in a world in which the old ways do not seem to work." "--Across the Board"
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Yes, it was from Nordstrom. In it were his two suits. On top of them were three $25
silk ties (which he hadn't ordered) thrown in gratis! There was also a note of
apology from the salesperson, who had called his home and learned his travel ...
The Total Product Concept of Harvard's Ted Levitt provides a device to aid
systematic analysis of this prescription: Figure 7 generic product expected
product augmented product potential product Consider Nordstrom: At the generic
level, the ...
The training is tops, and the computerized support systems are exceptional. To
this list add such companies as ServiceMaster, Marriott, Disney, IBM, Federal
Express, Nordstrom, Stew Leonard, Safety Kleen, Snap-On Tools, and Trus Joist.
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LibraryThing ReviewUser Review - litterate - LibraryThing
My other favourite business book. This is a masterpiece, packed with good ideas and interesting example. It does not present a single coherent thesis, but rather many separate and independent pieces of wisdom. But that, to my mind, is precisely what is so good about it. Read full review
Review: Thriving on Chaos: Handbook for a Management RevolutionUser Review - James Pritchert - Goodreads
Tom always delivers an excellent book on leadership. I really enjoy his writings and I try to read all of his books. I can highly recommend this to anyone. Read full review
Creating Total Customer Responsiveness
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