Thriving on Chaos: Handbook for a Management RevolutionThe national bestseller that offers prescriptions for an economic world turned upside down. "Enough inspiration and information to feed American management for years."-- "Industry Week" A "New York Times" bestseller for eleven months."Enough inspiration and information to feed American managers for years." "--Industry Week" "A provocative and worthwhile book, loaded with sound advice on how to manage our institutions in a world in which the old ways do not seem to work." "--Across the Board" |
From inside the book
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Page 58
... Federal Express does much more than just meet the promise of guaranteed overnight delivery which launched the company ; it is constantly expanding its service offerings . For instance , a huge distribution center in Mem- phis stocks ...
... Federal Express does much more than just meet the promise of guaranteed overnight delivery which launched the company ; it is constantly expanding its service offerings . For instance , a huge distribution center in Mem- phis stocks ...
Page 98
... Federal Express courier enters my office , she should see " $ 180,000 " stamped on the forehead of our receptionist . My little twenty - five - person firm runs about a $ 1,500 - a - month Fed Ex bill . Over ten years , that will add up ...
... Federal Express courier enters my office , she should see " $ 180,000 " stamped on the forehead of our receptionist . My little twenty - five - person firm runs about a $ 1,500 - a - month Fed Ex bill . Over ten years , that will add up ...
Page 99
... Federal Express ! So the three - step formula is : First , estimate the ten - year or lifelong value of a customer ... Federal Express , and its seemingly lavish spending on support tools , such as the Cosmos computer system that soon ...
... Federal Express ! So the three - step formula is : First , estimate the ten - year or lifelong value of a customer ... Federal Express , and its seemingly lavish spending on support tools , such as the Cosmos computer system that soon ...
Contents
Using the Prescriptions The Essentials of Proactive | 35 |
Achieving Flexibility by Empowering People | 281 |
A New View of Leadership | 387 |
Copyright | |
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achieve American average become boss champions Chaparral competitive competitors corporate cost create distribution Domino's Pizza emphasize employees engineers executive experience factory failure fast Federal Express firm's firms flexibility Ford Frito-Lay front line front-line functions Hewlett-Packard idea important incentive industry innovation instance involvement Japan Japanese leaders leadership listening machine manufacturing Masaaki Imai McKesson measurement meeting ment middle managers Milliken million Nordstrom Nucor Corporation operations opportunity organization percent performance plant prescriptions problem Procter & Gamble profit Regis McKenna reports responsiveness retailing Roger Milliken role ServiceMaster share skills small starts spend staff Stew Leonard's strategy success supervisors suppliers talk things tion turn U.S. Steel unit vision week workers Worthington Industries