Out of the Crisis, reissue

Front Cover
MIT Press, Oct 16, 2018 - Business & Economics - 448 pages
Essential reading for managers and leaders based on Deming’s famous 14 Points for Management

This is the classic and deeply influential work on business management, leadership, problem solving, and quality control, reissued for readers today


Translated into 12 languages and continuously in print since its original publication in 1982, this highly influential framework presents the foundations for a completely transformational way to lead and manage people, processes, and resources. 

According to Deming, American company management’s failure to plan for the future brings about loss of market, which brings about loss of jobs. Management must be judged not only by the quarterly dividend, but by innovative plans to:

• stay in business
• protect investment
• ensure future dividends
• provide more jobs through improved product and service

In simple, direct language, Deming explains the principles of management transformation and how to apply them. This edition includes a foreword by Deming’s grandson, Kevin Edwards Cahill, and Kelly Allan, business consultant and Deming expert.

“Long-term commitment to new learning and new philosophy is required of any management that seeks transformation. The timid and the fainthearted, and the people that expect quick results, are doomed to disappointment.”
—W. Edwards Deming, Out of the Crisis
 

Contents

QUALITY PRODUCTIVITY LOWER COSTS CAPTURE THE MARKET
1
2 PRINCIPLES FOR TRANSFORMATION OF WESTERN MANAGEMENT
17
3 DISEASES AND OBSTACLES
83
4 WHEN? HOW LONG?
127
5 QUESTIONS TO HELP MANAGERS
133
6 QUALITY AND THE CONSUMER
143
7 QUALITY AND PRODUCTIVITY IN SERVICE ORGANIZATIONS
157
8 SOME NEW PRINCIPLES OF TRAINING AND LEADERSHIP
213
11 COMMON CAUSES AND SPECIAL CAUSES OF IMPROVEMENT STABLE SYSTEM
265
12 MORE EXAMPLES OF IMPROVEMENT DOWNSTREAM
317
13 SOME DISAPPOINTMENTS IN GREAT IDEAS
331
14 TWO REPORTS TO MANAGEMENT
339
15 PLAN FOR MINIMUM AVERAGE TOTAL COST FOR TEST OF INCOMING MATERIALS AND FINAL PRODUCT
349
16 ORGANIZATION FOR IMPROVEMENT OF QUALITY AND PRODUCTIVITY
397
17 SOME ILLUSTRATIONS FOR IMPROVEMENT OF LIVING
405
TRANSFORMATION IN JAPAN
415

9 OPERATIONAL DEFINITIONS CONFORMANCE PERFORMANCE
237
10 STANDARDS AND REGULATIONS
255

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About the author (2018)

W. Edwards Deming (1900–1993) was international consultant in management and quality. In 1987, he was awarded the National Medal of Technology and Innovation by President Ronald Reagan.

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