books.google.co.nz - Transform white collar departments into "professional service firms" whose sole, powerful asset is knowledge.Peters discusses making the most of presentations, working with outsiders on market analysis, how to imporve brainstorming meetings, how to develop relationships with clients and get the most...http://books.google.co.nz/books/about/The_Professional_Service_Firm50.html?id=xwP6ZqP08q4C&utm_source=gb-gplus-shareThe Professional Service Firm50
